ALDEN FINE PRINT – TERMS AND CONDITIONS
Effective Date: June 3rd, 2025
These Terms and Conditions (“Terms”) outline your legal rights and obligations when using our Platform and Services. By accessing or using our Platform or Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Platform or Services.
1. ABOUT ALDEN FINE PRINT & DROP PRINT NETWORK
Alden Fine Print (“the Company”, “we”, or “us”) is a print service provider operating a global production network known as “Drop Print“. We are registered in the United Kingdom as a sole trading company, with our registered address at 17 Sloan Street, Edinburgh.
2. YOUR RESPONSIBILITIES AS A USER
2.1 General Compliance: You agree to use our Platform and Services only for lawful, authorised, and commercial purposes. You must comply with all applicable laws, rules, and regulations in any jurisdiction from which you access the Services.
2.2 Content and Copyright: You are solely responsible for all images, graphics, text, and other materials (collectively, “Content“) that you or your customers submit, post, or display via our Platform. * No Copyright Infringement: You must not submit, reproduce, or order Content that infringes on any third-party copyrights, trademarks, moral rights, privacy rights, or any other intellectual property rights. * Permission to Reproduce: You must have explicit permission or proper licensing to reproduce any Content you submit. You warrant that you own all rights to the Content or are duly licensed to use it as intended under these Terms. * Your Responsibility: You bear full legal responsibility for all Content submitted through your account, whether by you or your customers. We do not pre-screen Content and are not liable for any infringement or illegality caused by your Content.
2.3 Prohibited Content & Conduct: You must not submit violent, discriminatory, unlawful, hateful, pornographic, sexually suggestive, or otherwise objectionable Content. You must not abuse, harass, threaten, impersonate, or intimidate any person. You must not use our Services for spamming, transmitting viruses, or any activity that may harm our infrastructure or interfere with other users.
2.4 Account Security: You are responsible for maintaining the confidentiality of your account details and password. All activity occurring under your account is your sole responsibility.
3. OUR SERVICES & PRODUCTS
3.1 Print Services: We provide print-on-demand services, facilitating the purchase of bespoke physical products (“Products”) through our Platform and associated APIs (“Services”). Products are made to order based on Content submitted by you.
3.2 Product Appearance: Images of Products on our site are for illustrative purposes only. While we strive for accuracy, variations in color, dimensions, and packaging may occur due to display differences or minor production variations. We are not responsible for print quality issues resulting from low-resolution or poor-quality Content submitted by you or your customers.
3.3 Service Availability: Our Services are provided “as-is” and “as-available.” We do not guarantee uninterrupted access or that Services will be error-free. We will not be liable for any unavailability or discontinuation of Services.
4. ORDER CANCELLATION POLICY
4.1 Pre-Production Cancellation: An order can be cancelled without charge if it has not yet begun the production process at our network. You may cancel an order through your “My Account” page at drop-print.com IF the order status is one of the following: * pending_transfer * processing_files * file_issue_detected * payload_finalized_ready_for_production
4.2 Post-Processing Cancellation: Once an order’s status progresses beyond the above pre-production phases and is marked as “processing” (meaning it has entered our production system or been sent to our external API), cancellation may not always be possible. If cancellation is permitted at this stage, or if you request it, you will still incur the full production charge for the order, with no discount or refunds provided. This is due to the highly automated and bespoke nature of our print production, where orders may be irreversibly placed into the print system.
5. DELIVERY & RISK
5.1 Third-Party Delivery: Products are fulfilled and delivered by third-party printers or suppliers. Delivery is deemed complete, and the risks of loss and damage pass to you, when the Products are delivered to the addressee’s nominated address.
5.2 International Shipments: If Products are delivered to an international destination, your order may be subject to import duties and taxes. These charges are applied by local authorities, are beyond our control, and are your sole responsibility. Products may be held by customs until these duties are paid.
6. LIMITATION OF LIABILITY
6.1 “As Is” Basis: Your use of our Services is entirely at your own risk. Services are provided “as-is,” “as-available,” and “with all faults,” without warranties of any kind (express or implied), including merchantability or fitness for a particular purpose, where not prohibited by law. We do not warrant that our Services will be error-free, uninterrupted, or free from harmful components.
6.2 Indirect & Consequential Loss: To the fullest extent permissible by law, we are not liable for any indirect or consequential losses, including lost profits, sales, data, business opportunities, or goodwill, arising from or in connection with these Terms or any Contract.
6.3 Maximum Liability: Our total liability to you for all damages, losses, or causes of action (whether in contract, tort, or otherwise) will not exceed the greater of GBP £100.00 or the price of the specific Product(s) to which the liability relates.
6.4 Indemnification: You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your breach or alleged breach of these Terms, including any such breach by your customers.
7. DATA PROTECTION
7.1 Roles: For the purposes of Data Protection Laws, you are the data controller, and Alden Fine Print is the data processor for the Personal Data collected through the Platform related to your orders and customers.
7.2 Our Obligations: We will process Personal Data only in accordance with your documented instructions and applicable Data Protection Laws. We will implement reasonable technical and organisational security measures to protect Personal Data.
7.3 Your Obligations: You are responsible for obtaining all necessary consents from your customers in relation to the collection and processing of their Personal Data.
7.4 Sub-processors: We may appoint sub-contractors to assist in providing Services. We will take steps to ensure that any Personal Data provided to sub-contractors is used only for the specified services and in accordance with data protection principles.
7.5 Analytical Data: We may collect and use aggregated, anonymized analytical data related to orders, sales, and Platform performance to improve our Services. This Analytical Data will not include Personal Data.
8. GENERAL TERMS
8.1 Governing Law: These Terms and any Contract between us shall be governed by and construed exclusively in accordance with Scottish law.
8.2 Jurisdiction: The Scottish courts shall have exclusive jurisdiction to resolve any disputes arising from these Terms or any Contract. Any claim must be filed within one (1) year after it arises.
8.3 Changes to Terms: We may update these Terms at any time. Your continued use of our Services after changes are posted constitutes your acceptance of the new Terms.
8.4 Termination: Either party may terminate this Agreement with sixty (60) days’ prior written notice. We may suspend or terminate your account immediately for breach of these Terms. Upon termination, relevant licenses cease. We reserve the right to continue or cancel unfulfilled Contracts. If we terminate due to your breach, no refunds will be issued. If we terminate without your breach, we will refund pre-paid unearned fees less costs incurred.
8.5 Electronic Communication: You agree that we may provide notices and information to you electronically. Opting out requires discontinuing your use of our Services.